Feedback Forum

Thank you for visiting the Sync with Connex customer feedback site. 

We regularly review your ideas to consider in the development of future features and product updates. To make your voice heard, please be sure to vote on existing ideas and/or submit a new idea. While we cannot guarantee any specific features or timeline, we strive to read and consider all suggestions. We may also merge and rename suggests for clarity.

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Feedback Forum

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  1. Right now, in the Rules Engine, there are too many steps for creating a new rule. For example: Click start from scratch. Choose map order number. In comparisons, choose the field. Click map all. Leave map to blank. Click finish.

    6 votes

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    Gathering Feedback  ·  1 comment  ·  Rules Engine  ·  Flag idea as inappropriate…  ·  Admin →
  2. We need multiple people to access the Connex account, but sharing credentials is not a good idea. Is there a way to create multiple account logins for 1 Connex account? Between, the accounting team or marketing for website connection, multiple people access the application for their roles and functions. Please let me know if this is doable. Thanks!

    5 votes

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    Gathering Feedback  ·  1 comment  ·  Connex Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  3. We are interesting in determining if our valued customers are interested in Release Notes.

    Release Notes is a document that describes what our engineers have shipped (released) within the past two weeks. This includes new features, UX/UI enhancements, functionality updates, process optimization, and more.

    Previously, we were posting this to our Connex Server Status page (status.syncwithconnex.com), but found readership to be low.

    Therefore, is this a feature that you would find useful? Secondly, where would you expect to read this?
    1. Blog post (syncwithconnex.com/blog/)
    2. Help Center (help.syncwithconnex.com/hc)
    3. Feedback Forum Post (e.g. here)
    4. Somewhere else?

    Thank you!

    5 votes

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    Gathering Feedback  ·  2 comments  ·  Other (Uncategorized)  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create ability to map a custom metafield (created in Shopify, BigCommerce, WooCommerce, etc...). This would be extremely powerful. It would allow any discrepancies between channels to be tailored to a specific use case.

    Personal use case: Syncing shopify orders to quickbooks, we have some customers who need to go into their respective account, and some that should go into a lump account "Webstore". Since company names, names, and shipping information are always subject to be changed by the customer, there is always a possibility of conflict when syncing the orders. In comes the custom metafield! We could create the custom…

    4 votes

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    0 comments  ·  Functionality  ·  Flag idea as inappropriate…  ·  Admin →
  5. Provide customers historical order count information.

    4 votes

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    0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  6. The new change where only customers on Silver Plan and above get any kind of human support is very unreasonable. While the help center may have answers to many common questions it does not have solutions to every issue. Not to mention many of the instructions are not very clear. When Connex updates their software bugs will come up and there are also unknown errors. It's ok to reserve premium support such as phone, live chat and screen share for the more expensive plans. It's ok to give premium users priority. But all customers regardless of their plan should be…

    3 votes

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    0 comments  ·  Other (Uncategorized)  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create new sales order in QuickBooks from a HubSpot Quote. When you quote a customer with HubSpot the client can accept the quote electronically. This quote will include products and services. When accepted, the quote should become a sales order in QuickBooks.

    3 votes

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    Gathering Feedback  ·  0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
  8. Basically the goal is so that customers in our BigCommerce store are able to change the shipping address and/or billing address for orders they place without it creating a duplicate user in QuickBooks that has the same name but different details.

    The main field that is being referenced for accounts appears to be the First name & Last name on the BigCommerce account, so when this changes due to shipping to a different address or using different information for a credit card, it creates a new user in QuickBooks.

    We are hoping that QuickBooks could instead be configured to pull…

    3 votes

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    Gathering Feedback  ·  1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  9. Map the QuickBooks customer tax code field for new customers.

    2 votes

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    0 comments  ·  Connex Desktop  ·  Flag idea as inappropriate…  ·  Admin →
  10. Your "Cancel Account" link in the "My Account" page (https://www.connexonlinesync.com/subscription/myaccount) is not linked to anything. You've made cancelling the account impossible.

    2 votes

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    0 comments  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  11. HubSpot makes it very easy to quote. We don't want to manage the item database in both QB and HubSpot, so if we can get the Item list from QB into HubSpot on a regular schedule that would keep QB as our single point of truth.

    2 votes

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    0 comments  ·  Inventory Sync  ·  Flag idea as inappropriate…  ·  Admin →
  12. Mainly, we just need a reclarification of how the Rules work.

    I think reestablishing the links in this tutorial would be helpful: https://help.syncwithconnex.com/hc/can-i-use-an-and-statement (all links are broken).

    But here are the main questions:
    1 - do all rules run as one long list? (all connected with OR)
    2 - do the OR conjunctions at the end of one rule connect with the next rules statement?
    3 - how do multiple conditions in one rule differentiate from separating those conditions into their own rules?

    2 votes

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    0 comments  ·  Rules Engine  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for the feedback. Love to hear our customer’s feedback, regarding the Rules Engine and how we can make improvements.

  13. Add functionality such that if the Connex subscription plan order limit is reached, either:
    1. Automatically apply an additional amount of orders for a flat, one-time fee.
    2. Automatically upgrade the subscription plan and charge the new rate at time of renewal.

    In either case, Connex would handle this automatically, meaning you'll encounter fewer (temporary) interruptions; fewer missed transactions; and no need to contact support for this type of billing issue.

    Currently, if the order limit is reached, Connex temporarily halts the sync until an action is taken, such as upgrading or buying more order count.

    2 votes

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    1 comment  ·  Functionality  ·  Flag idea as inappropriate…  ·  Admin →

    Now that Connex has successfully migrated to a new billing platform, this opens up a lot of doors for us.

    For example:
    Automatic plan upgrades.

    We’re excited to hear your feedback!

  14. Interested in adding an integration for SKULabs.

    They have a REST API and we were wondering if it would be possible to sync our purchase orders using Connex.

    2 votes

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    Gathering Feedback  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  15. I use the dashboard with a divided screen, one window has Quickbooks open and the other window has connex open. When I minimize the page, the my subscription box covers half of the selling channels box. I need to be able to move the windows around, or close the ones I don't use often.

    2 votes

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    Gathering Feedback  ·  1 comment  ·  Usability  ·  Flag idea as inappropriate…  ·  Admin →
  16. I offer different pricing levels to my customers based on the volume they order. I'd love to see a feature within Connex that applies that discount so that it translates to my pricing levels in Quickbooks.

    2 votes

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    0 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
    Not Planned  ·  Chris Alexander responded

    Hello,

    Thank you for the great feedback. It sounds like you offer different pricing and/or discount levels to your customers, is that correct?

    Generally speaking, it’s optimal to manage price levels within the chosen integration itself (i.e. BigCommerce, Shopify, WooCommerce, etc.) or on the QuickBooks side of things.

    For the part of Connex, price level mapping is available:

    https://help.syncwithconnex.com/hc/quickbooks-desktop-price-level-support

  17. We are seeking feedback regarding the interest of a toggle button that would show/hide certain Connex features.

    Specifically, a "Basic" versus "Advanced" mode.

    The "Basic" view would be default and show core features. Whereas the "Advanced" toggle would reveal more advanced Connex functionality.

    We believe this may help to make Connex easier to navigate and understand what options are available.

    2 votes

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    Gathering Feedback  ·  0 comments  ·  Site Optimization  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create an integration with popular ecommerce site and platform Wayfair.

    2 votes

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    Gathering Feedback  ·  0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Hi, I have two selling channels, Shopify & eBay active since 2018.

    However, my eBay channel has stopped syncing and I just need to reconnect it to eBay. When I attempt to update the login it prompts me for the Username & Password but it does not allow me to type into the box; it just shows N/A. There is NOTHING else I can do here. I went through the knowledge base aren't any articles about this bug.

    How am I supposed to handle this?

    Connex locks me out from updating the password on the eBay channel so my only…

    1 vote

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    0 comments  ·  Connex Online  ·  Flag idea as inappropriate…  ·  Admin →
  20. A network timeout is the cause of QuickBooks Error 12029. It means that the program can't link the IP address to the servers. The following are some more probable reasons for error number 12029:
    Internet security and system firewall configuration
    There's got to be a problem with the internet connection.

    Visit the website - https://www.quickbooksphonenumber.com/blog/quickbooks-file-doctor/

    1 vote

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    0 comments  ·  Other (Uncategorized)  ·  Flag idea as inappropriate…  ·  Admin →
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